What you may want to know before your trip
Find information about staying at Romana and our services. If your question is not covered below, please contact us for help with your specific booking.
What are the check-in and check-out times?
Standard check-out is at 12:00 noon. Your check-in time is shown in your booking confirmation. Early check-in or late check-out depends on availability and may incur a fee; please contact Reception in advance to check.
Is breakfast included in the rate?
A hot breakfast buffet is served daily at Panorama Restaurant from 06:30 to 10:00. Whether breakfast is included, and for how many guests, depends on the rate you choose; please check what is included in your booking details.
How are children, cribs and extra beds charged?
Baby cribs are free on request, subject to availability (limited numbers, allocated in the order requests are received). Charges for children and extra beds depend on age, room category and rate — enter the correct number of children and their ages when you book to check. Children under 12 must be accompanied by a parent or guardian at the pool and around the resort.
Can I change or cancel my booking?
Change and cancellation terms are shown with each rate and in your confirmation. Please check the deadlines, fees and how to send a request before you confirm your booking.
Do all rooms have a private pool?
The villa categories at Romana have private pools. Deluxe Ocean View is a room with a private balcony, not a private pool villa.
What is the difference between Ocean View and Beach Front?
Ocean View is about the view toward the sea; Beach Front is about a location right by the beach. Please contact us about villa locations and access if you have specific needs.
Can I request rooms near each other or a specific villa?
You can send a request before you arrive. Whether it can be met depends on availability and is confirmed by Romana; sending a request does not guarantee that a specific villa or room is held.
Is the resort suitable for guests who need help getting around?
Romana is set on a hillside. Please share your needs before you book so we can advise on room location and the actual access routes. Our bell team helps carry luggage, and the resort's electric shuttles help guests get around as arranged by Reception.
Is there parking and a shuttle?
Parking at the resort is free, with 24-hour security. A free electric shuttle runs between the resort and Nguyen Thong Street — book it at Reception. Reception can also book a taxi or a car with a driver.
Can I bring pets, cook or bring outside food into the room?
Under the house rules, pets are not allowed in guest rooms, and cooking or bringing outside food into rooms is not permitted. Visitors may go up to guest rooms from 08:00 to 21:00 and must register with ID at Reception.
Which cards does the resort accept?
American Express, Mastercard, Visa and JCB. The Cashier at Reception can also exchange some foreign currencies into Vietnamese dong (USD, EUR, AUD, HKD, SEK, JPY, SGD, CAD), subject to the exchange rate and availability at the time.
Can I arrange decorations for a special occasion?
Please send your wishes and preferred date so Romana can check the services available, prices and preparation time. Requests are carried out only once confirmed.
Can I request a vegetarian menu or tell you about allergies?
Yes. Let us know in advance so the restaurant can check what is possible; special requests are confirmed after the restaurant replies.
Who do I contact if I need a doctor or emergency help?
Reception can help contact a local doctor in case of serious illness or accident. Security is on duty 24 hours a day. From the phone in your room: dial 100 for the Operator, 606–607 for Reception.